TERMS AND CONDITIONS

Please read these installation Policies (“Terms," “Terms of Service," “Policies) careful before using any service provided by PinchTwist Balloon Design. Your use of PinchTwist Balloon Design Services is conditioned upon your acceptance of and compliance with these Terms.

By commissioning or using PinchTwist Balloon Design, you agree to be bound by these Terms. If you disagree with any part of the terms, then you should not use PinchTwist Balloon Design Services. We reserve the right, at our sole discretion, to modify or replace these Terms at any time.

Booking

An event is ONLY considered “booked” after payment (50% deposit or full amount) is made by the due date indicated on service invoice. If the client allows quotes/invoice to expire, it is understood that the event date and time will be made available to other clients, and any discounts special promotion applied will be removed and invalid.

Payments and Deposits

The initial payment (50% of the total balance or $50 if the total is unknown) is a Non-Refundable retainer fee, which reserves the event date and time, and is required if the event is scheduled more than seven days before the event. IF your event is booked less than one week, you will be required to pay in full at time of booking. The remaining balance must be paid no later than 2 days before the day your event, delivery or pick-up.

Payments Accepted

 

Payments can be made with credit card (MasterCard, Visa, Discover, or Amex) Cash, CashApp, Venmo, Zelle, Paypal.

Failure to make deposit or payments by the due date or promptly may result in any or all of the following:

Invalidation and removal of any applicable discounts, special promotions, complimentary service, etc/

The release of event date and time.

Termination of contract

Cancellations and Rescheduling

Rescheduling- If the weather or any situation prevents the balloon installation from taking place, the client may reschedule their installation at least 72 hours before their event without penalty. The client can reschedule their event within the next 365 calendar days, at the convenience of PinchTwist Balloon Design, without being charged a fee. You must notify us immediately to secure the new date. If we are not available, the below cancellation policy and a fee will apply.

Cancellation-Client maintains the right to cancel at any time, however, a cancellation fee may apply if we purchased supplies to build your decor, started working on your decor or turned down other work to decorate your event. If an event is canceled on of the following fees applies:

NO (0%) Cancellation fee for orders canceled MORE than 30 days in advance of the event date, OR

25% Cancellation Fee for orders canceled LESS than 30 days in advance of the event date, OR

50% cancellation fee for orders canceled LESS than 15 days in advance of the event date, OR

75% cancellation fee for orders canceled LESS than 7 days in advance of the event date.

“Reductions” or “Changes” (adding /deleting decor pieces) cannot be made on orders after these terms & conditions have been signed. Color Changes will result in additional charges.

Delivery and Balloon Installations

A Two-Hour Minimum is required for any setup on-site. A 3-4 hour Minimum access is required for jobs totaling $1,000 & up in the room/venue where the event will take place. Our delivery and installation charge fee depends on the location of the event and the complexity of the set-up. This requires additional working hours, travel time, truck rental and staff, in addition to careful work at the moment of handling our equipment.

Arrival-Access to event location must be secured and confirmed by the client to ensure timely setup. PinchTwist Balloon Design will arrive onsite within the hour of installation time specified. PinchTwist Balloon Design cannot be held responsible for delays (or incomplete decor) if a reasonable amount of time is not allowed to complete decor service as described in the agreement.

Material Guarantee- All Materials are guaranteed to be as specified by the manufacturer. If a supplier discontinues a product or manufactures changes material type, PinchTwist Balloon Design reserves the right to make any last-minute changes (at our discretion based on the availability of materials at the time of the event). We reserve the right to substitute an item of like kind and quality.

PinchTwist Balloon Design DOES NOT set up tables, chairs or other decorations that are not brought with us for our balloon installation setup.

A delivery & Installation Fee will be added to all orders.

REMOVAL

All clients are responsible for disposal of installation unless requested otherwise.

A removal/clean-up service fee is charged when we return to tear down the decor and retrieve our equipment.

All embellishments and framework are the property of PinchTwist Balloon Design and these items will be collected during the tear down of the event. The customer is fully responsible for providing timely access to the event area for  tear down. Should all equipment and materials not be available to retrieve from the location, the customer will be responsible for the replacement costs or the missing equipment or material. Removal fee is not charged if handled by the client. The client will be responsible for returning to us our equipment the next day after the event.

The client is responsible for all losses duet theft, vandalism, misplacement or damage. If our equipment is damaged, misplaced, or stolen, the client agrees to be billed for the repair or replacement cost of the item(s).

OUTDOOR EVENTS

We use the highest quality products and make every possible effort to ensure that your decor will meet or exceed your expectations. However, due to the nature of balloons, we cannot guarantee that your balloons will remain perfect and intact when used outdoors. Some balloons will occasionally deflate sooner than expected and will also be adversely affected by wind, rain, rough handling, extreme heat and other uncontrollable factors.

Helium Balloons Outdoors-To get the best use of Helium-filled designs including bouquets/clusters, centerpieces, etc. We strongly recommend that you use them for INDOOR ONLY> Unfortunately their behavior and movement are very unpredictable and there are likely to flop around in the wind, lose their form or pop!

Sun Damage-On the off chance that the sun is shining bright enough to cause damage, it’s worth noting that if left in the sun, the balloon can start to fade. If it’s super hot, then be sure to know the balloon may pop.

Lasting Time

Air-Filled products such as organic balloon garlands, arches, balloon columns, centerpieces, and many others will last for weeks if kept out of direct sunlight and away from direct heat sources!

SIGNING BELOW INDICATE YOU HAVE COMPLETELY READ AND AGREED WITH THE TERMS OF THIS CONTRACT.

Your Signature